After a call has ended, push the "Hang Up" button.
The primary purpose of the Polycom ViewStation is to provide a central speaker phone with a video-call option for a large group of people in office meeting situations. Parties can call in and be a part of the meeting from a remote area. The ViewStation menu can be accessed and manipulated via a monitor or television screen. Upon installation of your ViewStation, you may begin to experience problems with its basic functionality. Following some steps and performing your own maintenance will save you time, money and headaches.
Instructions
Sleep Mode
1. Press any button on the remote control to remedy a blinking green indicator light (located on the front of the Polycom). The slowly blinking light is indicative of a sleeping system. The system normally falls into "Sleep Mode" after several moments of non-use.
2. Allow a call to come in to wake the system up. Any buttons pushed or calls made or received will awaken the device and cause the light to stop blinking.
3. Place a call by selecting the "Place a Call" icon from the ViewStation's main menu on the monitor.
System Reset
4. Access the "Diagnostics" menu and initiate a "System Reset," if you're experiencing problems entering the "System Setup" menu due to a forgotten password. This will erase all settings (not including the addresses in the address book).
5. Double-click on the Polycom ViewStation software icon on your computer. Select "System Info" from the list given.
6. Select "Diagnostics" by double-clicking it. You will then see a list of options, including "Network Stats," "Advanced Stats," "Call Status," "Color Bar," "Audio" and "Reset System."
7. Select "Reset System." You will be asked for the ViewStation serial number (which can be found on the bottom of the device on the bar code label). After entering the number, all existing configurations will be reset, and you will be asked to enter a new password.
Sound Issues
8. Inspect the audio output cord as a first step toward correcting a ViewStation that isn't emitting sound. The audio cord may be attached to the wrong input jack on your monitor.
9. Turn the back of the ViewStation toward you. Examine the audio cable for a sturdy and secure fit into the "Audio Output" jack.
10. Unplug the cable from the jack and check the metal receptor for grime or dirt. If the receptor is dirty, clean it with a dry cleaning cloth. Disconnecting the cable from the ViewStation console will reset the connection. Reinsert the audio cable into the "Audio" jack.
11. Inspect the length of the cord from the console to the monitor for damage, such as cuts, tears or dents. If the cord is damaged, replace it.
12. Turn the back of the monitor to face you. Confirm that the audio cable is inserted into the monitor's "Audio In" port.
13. Unplug the audio jack from the port and check it for dirt. If the cable is dirty, clean it, and then reinsert the cable back into the jack. Restart the monitor and the console.
Tags: audio cable, cable from, dirty clean, from ViewStation, into Audio, Reset System, Sleep Mode