The HP Photosmart M425 is a popular printer for both home and office users, but it is important to know troubleshoot and resolve common problems. One of the most frustrating issues on this model printer is the lens error: Your lens fails to retract and you see the Lens Error: M425-13 error message on the camera LCD..
Instructions
1. Disconnect the camera from the printer and remove the memory card. Then shut the camera off, reinstall the memory card and turn the camera back on. Place the camera back on the printer.
2. If that does not work, check the camera batteries. Maybe they have been discharged. Digital cameras are notorious for using up battery power, so it is always a good idea to have a couple extra sets of batteries on hand. Keep in mind that digital cameras are using battery power even when you are not taking pictures. That battery power is used to keep the date and time accurate, and to keep the camera's memory up to date.
3. Place the camera back on the printer dock and attempt to print your photographs again. If you continue to get the lens error, try removing the memory card and placing it in the memory card slot on the printer. If you have a card reader attached to your computer you may want to put the camera's memory card in the card reader and make sure you can read it from there. If you cannot read the camera's memory card from your computer the card could be dirty. Use a clean cloth to wipe off the metal connector on the card, then put it back in the card reader and try to read it again.
4. Head off lens problems with the M425 before they start by practicing safe digital photography. A number of things can cause these lens errors, so if you are getting these messages on a regular basis it is a good idea to take a look at how you have been using your camera.
For instance, if you turn your camera off abruptly the lens may not retract properly. Try to avoid turning off your camera until you have verified that the lens has retracted completely. It is also possible that there is a corrupt image file on your memory card. Try connecting your memory card to your computer, saving all of your pictures to the computer and then deleting them from the memory card. It is also possible that the memory card itself is defective--this is easy to test by simply replacing the memory card and keeping an eye out for continued lens problems.
Tags: memory card, battery power, camera back, camera memory, card reader, your camera