If you have decided to end your Verizon Wireless contract for any reason or turn off your prepaid cell phone, the process for deactivating your Verizon Wireless cell phone is fairly straightforward. You will want to gather all your account information and then call the Verizon Wireless customer service center to close your account and deactivate your phone.
Instructions
Cancelling Your Contract
1. Gather up your account information. You will need your cell phone number, your account number and your account password if you chose to create one, along with your phone's electronic serial number, or ESN, which is a number located under your device's battery.
2. Call Verizon Wireless customer service. You can dial *611 directly from your cell phone or you can visit the Verizon contact page and enter your zip code to find the local toll-free customer service number. You can also visit your local Verizon Wireless dealer.
3. Tell the customer service representative that you would like to cancel your contract. Give him your account information so he can access your account. Ask him for any early termination fees you will have to pay to end your contract early if applicable.
4. Wait for your phone to deactivate. It can take several hours for Verizon Wireless to officially switch your phone off. It will stop being able to make or receive calls.
Number Porting Method
5. Gather your Verizon Wireless account number, phone number and account password (if applicable).
6. Call the new carrier you wish to switch your phone number over to or visit one of their dealer locations.
7. Give the new company your Verizon account information when filling out the "port your number" section of the new carrier application. The carrier will port your Verizon phone number over to the new service.
8. Call Verizon after the number porting has been completed. Tell the customer service representative that you would like to cancel your account and that your number has already been ported. They will complete the cancellation process on your behalf.
Performing An ESN Change
9. Gather your Verizon account information -- phone number, account number and account password -- along with your phone's ESN number located under the phone's battery. Also write down the ESN for your new phone.
10. Call Verizon Wireless customer service.
11. Tell the customer service representative that you would like to perform an ESN change. Give her the phone number on your account for which you would like to change phones.
12. Give the customer service representative the ESN of your new phone. She will perform the change for you, which can take several minutes to several hours to complete. Your new phone will become active and your old phone will stop making and receiving calls.
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